Work

Who I've worked with and featured case studies

Consultant

2016 - present

Leading design on a range of services and problems, mentoring less experienced practioners and helping to grow design practices.

Her Majesty's Prison and Probation Service

2019 - 2021

Moving people safely and securely within the criminal justice system.

London College of Communication

2019 - present

Mentoring postgraduates in their transition from education to industry.

Home Office

2018 - 2019

Internal caseworking system for staff to examine and investigate passport applications.

Telegraph Media Group

2015 - 2016

Foolproof

2013 - 2015

Samsung

2015

Reimagining how people interact with their televisions.

Santander

2014

Scaling interactions to ensure a seamless experience across services.

Lloyds Bank

2013

Helping mortgage advisers conduct meetings with their customers remotely.

Now TV

2013

Creating a clear journey from proposition to product conversion.

TH_NK

2011 - 2013

PlayStation

2012

Service-led campaign to create a unique brand experience.

ASOS

2011

Reimagining the fashion retailer's multi-channel experience.

Sainsbury's

2010

Conceptual service design targeting the shared housing market.

Awards

My work has received recognition from highly respected organisations

MOJ Project Delivery

2021

Winner of Collaboration of the Year and Innovation of the Year awards.

UK Pensions Awards

2015

Investment Innovation of the Year winner.

The Bookseller

2013

Digital Strategy of the Year winner.

Webby Awards

2012

Webby Awards honouree.

Time

2012

50 Best Websites.

Royal Society of Arts

2007

RSA Student Design Awards winner, and RSA Fellow.

New Designers

2007

UK New Designer of the Year runner up.

Other work...

2000 - 2010

I’ve been working since I was 14 which has given me a lot of learning experiences that influence the way I work. I’ve worked in:

  • busy factories

  • building sites

  • waste disposal sites

  • public receptions

  • retail shops

  • late night bars

  • fast food joints