Who I've worked with and featured case studies
2016 - present
Leading design on a range of services and problems, mentoring less experienced practioners and helping to grow design practices.
2019 - 2021
Moving people safely and securely within the criminal justice system.
2019 - present
Mentoring postgraduates in their transition from education to industry.
2018 - 2019
Internal caseworking system for staff to examine and investigate passport applications.
2016 - 2018
Helping separated parents resolve child arrangement disputes and apply to court about child arrangements.
2015 - 2016
2013 - 2015
2015
Reimagining how people interact with their televisions.
2014
Scaling interactions to ensure a seamless experience across services.
2013
Helping mortgage advisers conduct meetings with their customers remotely.
2013
Creating a clear journey from proposition to product conversion.
2011 - 2013
2012
Service-led campaign to create a unique brand experience.
2011
Reimagining the fashion retailer's multi-channel experience.
2010
Conceptual service design targeting the shared housing market.
My work has received recognition from highly respected organisations
2021
Winner of Collaboration of the Year and Innovation of the Year awards.
2019
Shortlisted for Global Public Service Team of the Year – Citizen-Centred Innovation category.
2000 - 2010
I’ve been working since I was 14 which has given me a lot of learning experiences that influence the way I work. I’ve worked in:
busy factories
building sites
waste disposal sites
public receptions
retail shops
late night bars
fast food joints